To our valued Coffee customers,
We have been in the process of changing our payment processor. This transition took place yesterday, February 7th, 2024. We learned this morning that the charges on your statement for your order today, February 8th, 2024, are showing “Frozen Xplosion”. This charge is actually us, Camano Island Coffee Roasters.
Frozen Xplosion is one of our sister-brands that we operate to sell our frappe/smoothie line to wholesale accounts like coffee shops and restaurants.
We are working with our new payment processor to get this updated so that you will only see Camano Island Coffee Roasters when you place an order with Camano Island Coffee Roasters.
Thank you for your patience as we get this fixed.
*Your Coffee Lover’s Club account has been canceled. You will no longer receive automatic shipments.*
We’re certainly sorry to see you go, but we understand things come up and or circumstances change.
To help us provide a better coffee experience in the future, *would you mind emailing us back any feedback you have?*
If you do decide to Reactivate in the future, this can be done via your online account or by phone. Your account will still be available for retail purposes.
You can email or call us at (855) 438-8671. Office Hours are Monday-Friday 7am-4pm PT.
Thank you again for being a Coffee Lovers Club member.
We hope to see you in the future.
We’re deeply sorry to report that your order failed to process due to an error with your payment method on file.
Please update your payment method via your Account or give us a call for assistance.
To ensure a timely delivery of your coffee shipment please give us a call at (866) 387-5282 to update your payment info.
Please do not send updated credit card info via email.
Dear Coffee Lovers,
First, we would like to say thank you for your years of support. Without you we would not be able to support our farmers by paying above the fair trade rate and giving back 2% to our nonprofit partners.
Last year we unfortunately had to raise our prices due to the Covid-19 pandemic. Large cost increases were levied for green beans and shipping from the USPS and Fedex. When we raised our prices we did so with the hope that the market would slow down in 2022 and not require another price increase.
Since the start of the year inflation has risen at a rate that we did not anticipate. The cost increases from the first 4 months of 2022 are larger than our cost increases for the whole of 2021. For example, it is costing twice as much in transport costs for us to bring in our top-selling beans from Papua New Guinea. The shipping companies will not book trips to the Port of Seattle, and as a result shipments are being redirected to Houston and New Jersey. This adds further transport and fuel costs for trucking to get the beans across the country to Camano Island. Our bags, labels, boxes, and anything else requiring fuel have also increased substantially.
For us to keep up with these rising costs we are forced to increase our per lb rate for our clubs. We hope that these changes will be temporary and that the coffee market and transport costs will go back to normal, but we cannot know if or when that will happen.
Our prices will be increasing by $1 per lb. The new pricing will take effect June 13th, 2022.
The club prices will look as follows:
- The 2lb Club and the 32 Pod Club will now be $40.99 ($1.28/oz) with FREE Shipping.
- The 3lb Club and the 48 Pod Club will now be $55.99 ($1.17/oz) with FREE Shipping.
- The 4lb Club and the 64 Pod Club will now be $66.99 ($1.05/oz) with FREE Shipping.
While we are disappointed to have to raise our prices again, it is important to note that we are still very competitive on the per ounce rate when compared to our competitors.
- Non organic Black Rifle Coffee – $1.42/oz plus shipping fees
- Organic Olympia Coffee Roasters – $1.33/oz plus shipping fees
- Organic French Roast Caffe Vita – $1.58/oz plus shipping fees
Thank you for understanding and supporting us in our mission to provide you with the best tasting coffee while still sourcing ethically.
Dear Coffee Lover,
Unfortunately, we will be saying goodbye to African Regional Blend at the end of December.
Due to Covid and shipping-related issues, we have been unable to source one of the key coffees of African Regional Blend. We are hoping we can bring it back at some point in the future.
Moving forward in 2022, we will be replacing your selection of African Regional Blend in your subscription with Coffee of the Month. If you would like to select a different coffee, please log into your Account Here or simply reply to this email with what you would like instead.
Thank you for your understanding during these strange and unprecedented times.
Dear Coffee Lovers,
First, we would like to say thank you for your years of support. Without you we would not be able to support our farmers by paying above the fair trade rate and giving back 2% of our Coffee Lovers Club dollars. With every cup you are truly making a difference.
Who knew nearly two years ago what a journey we would all go on with the Covid-19 pandemic. Thanks to you we have been able to continue doing what we love. As you know the pandemic has impacted all of us in different ways, not least of all the cost of doing business. We have tried our best to push off price increases and find ways of doing more with less. Unfortunately, due to rising costs we have reached a point where we can no longer delay a price increase.
We have received three shipping cost increases since the pandemic started. Our shipping expenses for just 2021 have increased 10%. Now along with labor, and packaging increases we have seen a massive increase in the cost of coffee.
The increase in coffee pricing is complicated. Shipping container shortages, and shipping delays have complicated green bean sourcing, but this year on top of these issues we have experienced three major events. First, Brazil has seen a decline in coffee production due to a multi-year drought. Second, Brazil lost 4 million lbs of coffee due to a massive frost this past summer. Then, a few weeks ago Colombia had a decrease of a million pounds of coffee from expected production. All of this has increased the commodity rate of coffee and also the price we pay for green beans. We have seen our green bean costs increase over 22%.
As a result of all of this we must raise the cost of each club by $3.
- The 2lb Club and 32 Pod Club will now be $38.99.
- The 3lb Club and the 48 Pod Club will now be $52.99.
- The 4lb Club and the 64 Pod Club will now be $62.99.
The new pricing will take effect December 1st 2021.
Thank you for understanding and supporting us in our mission to provide you with the best tasting coffee while sourcing beans ethically.
Camano Island Coffee Roasters
Your Buzzbox Coffee order (#%ORDER_ID%) has processed and will ship shortly. Your shipping details are below, and you will receive a tracking number as soon as it becomes available.
If you need to delay this order or have any other time-sensitive questions, please give us a call at (855) 438-8671, Monday – Friday between 8am – 4pm PST.
The Buzzbox Team
Yes, that next special little box of coffee goodness will ship on %NEXT_SHIPMENT% .
If you have any questions, please feel free to give our team a call at (855) 438-8671 or login to your account using the link below.
Our Customer Care office and Fulfillment center will be closed on July 4th in observance of the holiday.
We look forward to shipping out your orders the following day. Have a safe and happy 4th of July!